Malay live captions and productivity tool for doctor appointments
For deaf and hard of hearing people.
coming soon
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Everything you need to follow Malay doctor appointments
Four tools built for deaf and hard of hearing Malay speakers.
Follow what the doctor says in real time
- Captions appear word by word as they speak
- Handles medical terminology, drug names, and clinical language
- Place the phone on the desk — no setup needed
- Works in any consultation room, clinic, or hospital setting
When the doctor speaks another language
- Captions and translates in real time
- Follow your diagnosis in the language you understand best
- 60+ languages, no manual switching
- For foreign specialists, travel, or immigration settings
A full record of the consultation
- Record the appointment and upload it for a complete transcript
- Review instructions, drug names, and follow-up steps at home
- Share with a family member or carer if needed
- Works on any consultation recording
Key instructions extracted automatically
- Diagnosis, medication, and follow-up steps pulled from any transcript
- Organised into clear sections
- Nothing important missed or forgotten
- Works on any saved appointment recording
Download for free
Download on theApp StoreEvery situation covered
Designed for the real moments that matter — not just quiet controlled environments.
GP visits at a klinik panel or government klinik kesihatan, where the doctor sees many patients quickly and speaks formal Bahasa Malaysia mixed with English drug terms.
Specialist consultations at a hospital kerajaan or private hospital, where clinical vocabulary is dense and the appointment moves fast through diagnosis and prescription.
Pharmacy consultations at a farmasi, where the pharmacist explains dosage, interactions, and storage in rapid Malay — often behind glass.
Dental appointments at a klinik pergigian, where the dentist explains the procedure plan between treatments and gives aftercare instructions quickly.
Mental health consultations with a pakar psikiatri or kaunselor, where the precision of each exchange carries direct clinical weight.
Emergency room visits at a Unit Kecemasan, where staff speak quickly in mixed Malay and English, masks are standard, and clinical instructions must be understood immediately.
Most accurate and fastest models
word accuracy
independent benchmark, 2025
real-time captions
first word appears as you speak
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Download on theApp Store
Built for the conversations where every word matters
Captions as the doctor speaks
Words appear on screen while the doctor is still talking. You read the diagnosis, drug name, or follow-up instruction at the same moment it is said — not after they have moved on.
Medical terminology handled accurately
Drug names, procedure names, clinical terms. Captio AI handles the vocabulary of a real consultation — not just everyday speech.
Review the appointment after
Record the consultation and upload it to Audio Transcription. Get a full written record of everything said — instructions, dosages, referrals — to review at home and share with a carer if needed.
Works in any clinical setting
Consultation rooms, hospital wards, A&E, dental chairs, pharmacy counters. Place the phone near the speaker and Captio AI captions whoever is talking.
Any language
For foreign-language doctors, specialists abroad, or appointments through an interpreter. Live Translator captions and translates in real time so you follow your diagnosis in the language you understand best.
100% private
Medical conversations are among the most sensitive there are. Captio AI processes audio in real time and discards it immediately. Nothing is recorded, stored, or shared.
Why Malay is hard to understand
Formal-colloquial register gap
- Clinical Bahasa Malaysia uses formal vocabulary absent from everyday Malay
- The Malay spoken in hospitals — Bahasa Malaysia in its formal register — uses medical vocabulary, honorifics, and sentence structures substantially different from colloquial everyday Malay. A deaf patient who lip-reads the colloquial Malay of family conversations may not recognise the same concepts when a doctor uses the clinical register. The gap between sehari-hari (everyday) and klinikal Malay is wide enough to obscure a diagnosis.
Multilingual clinic switching
- Malaysian clinical consultations switch between Malay, English, Mandarin, and Tamil
- Malaysia's multilingual clinical environment means a single consultation can move between Bahasa Malaysia, English drug names, Mandarin for elderly Chinese patients, and Tamil for Indian patients — sometimes within the same sentence. A deaf patient calibrated to Malay encounters English at the critical moment of the drug name or diagnosis. Each language switch requires a complete re-engagement of lip-reading calibration in a different phonological system.
BIM medical vocabulary gaps
- Bahasa Isyarat Malaysia lacks signs for many clinical concepts
- Bahasa Isyarat Malaysia (BIM), the national sign language, does not have established signs for all medical terms. This means even deaf Malaysians with strong BIM skills cannot rely on interpretation alone for clinical detail — when there is no sign for a drug name or procedure, the interpreter finger-spells or borrows an English term, and the patient must follow lip-reading for the critical word anyway.
Fast vowel reduction
- Malay vowels reduce substantially in fast clinical speech
- In rapid clinical speech, Malay's vowels compress and merge. A doctor speaking at consultation pace while writing notes produces vowel sounds that fall below the threshold of reliable lip-reading — and in Malay, where vowels carry the primary semantic distinction between many word pairs, this reduction removes the visual signal the deaf patient needs most.
Regional variety divergence
- Malaysian, Bruneian, and Indonesian Malay differ in clinical settings
- Malaysian Malay, Bruneian Malay, and Indonesian (Bahasa Indonesia) share vocabulary but differ in pronunciation, intonation, and medical register. A deaf Malaysian patient consulting a doctor trained in Indonesia, or an Indonesian patient in a Malaysian hospital, encounters shifted vowel realizations and different clinical vocabulary choices — enough to create significant lip-reading errors on key clinical terms.
Download for free
Download on theApp Store21.5% of Malaysians with hearing problems. 30 sign language interpreters for the entire country.
In April 2026, Malaysia's Health Minister confirmed that 21.5% of Malaysians have hearing problems — affecting approximately 7.4 million people in a country of 34 million. The Department of Social Welfare (JKM) records 50,413 individuals registered as hearing-impaired under the OKU scheme as of February 2026. A 2018 national health survey found that among Malaysians aged 60 and above, hearing disability prevalence was 6.4%, with fewer than 2% using a hearing aid — leaving the vast majority of older Malaysians with hearing loss entirely unsupported.
Despite this scale, the Malaysia Federation of the Deaf has approximately 30 certified sign language interpreters available across the entire country — meaning one interpreter for roughly every 1,000 deaf Malaysians. Research from Monash University Malaysia's HEARD (HEAlthcaRe needs of the Deaf) project identified the interpreter shortage as a critical barrier to healthcare access, alongside a lack of deaf cultural competence among healthcare professionals and the absence of a legal mandate compelling hospitals to provide interpreters. The BIM vocabulary does not include signs for all medical concepts, leaving deaf patients to rely on finger-spelling for drug names and procedure terms.
Taylor's University research on deaf Malaysians documented that deaf patients leave clinical consultations with lower health literacy, greater uncertainty about their treatment plan, and lower medication adherence — not because of cognitive differences, but because the consultation was not accessible. Captio AI captions Malay clinical speech in real time — at the klinik, the farmasi, and the Unit Kecemasan — giving deaf Malaysians access to the consultation they are already attending.
Download for free
Download on theApp StoreWhat you hear stays with you.
Gone the moment it ends
Captio AI processes your audio in real time and discards it immediately. Nothing is recorded. Nothing is kept.
Not a product
Your conversations are not something Captio AI sells, shares, or monetizes — to anyone, for any reason.
Not used to train anything
What you say in a doctor's appointment or a job interview never ends up in a training dataset. Not ours. Not anyone else's.
Private by default
Download on theApp StoreCaptio AI supports 60+ languages
People love Captio AI
"My doctor at Hospital Kuala Lumpur switches between Malay and English every few sentences. I was missing the English parts — which is always where the drug names are. Captio AI captions both languages and I read my prescription in real time."
"No interpreter is available at the government hospital on short notice. I used Captio AI for a specialist appointment last month. The pharmacist was behind glass and speaking fast — I read every word on the screen."
"The klinik panel is fast — the doctor covers everything in five minutes. I was leaving without fully understanding my diagnosis. Captio AI gives me a real-time caption of the entire appointment."
"My psychiatrist speaks formal Bahasa Malaysia and I sometimes cannot follow the clinical vocabulary. Captio AI captions the session and I take part fully in my own mental health appointments."
"My doctor at Hospital Kuala Lumpur switches between Malay and English every few sentences. I was missing the English parts — which is always where the drug names are. Captio AI captions both languages and I read my prescription in real time."
"No interpreter is available at the government hospital on short notice. I used Captio AI for a specialist appointment last month. The pharmacist was behind glass and speaking fast — I read every word on the screen."
"The klinik panel is fast — the doctor covers everything in five minutes. I was leaving without fully understanding my diagnosis. Captio AI gives me a real-time caption of the entire appointment."
"My psychiatrist speaks formal Bahasa Malaysia and I sometimes cannot follow the clinical vocabulary. Captio AI captions the session and I take part fully in my own mental health appointments."
Download for free
Download on theApp StoreFrequently asked questions
Understand your diagnosis in Malay.
Captio AI is free to start
coming soon
Download for free
Download on theApp Store