Captio AI
🦻 Accessibility + 💻 Productivity App

Italian live captions and productivity tool for doctor appointments

For deaf and hard of hearing people.

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Captio AI app showing live captions

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Use Cases

Every situation covered

Designed for the real moments that matter — not just quiet controlled environments.

🩺GP and primary care visits

Medico di base (GP) appointments in Italy, where the 15-minute slot moves quickly and the doctor types while speaking.

🔬Specialist consultations

Specialist consultations at a policlinico or ospedale regionale, where medical terminology is dense and clinical pace is fast.

💊Pharmacy conversations

Farmacia counter consultations, where the pharmacist explains dosage instructions quickly in Italian.

🦷Dental appointments

Dental appointments, where the dentist continues to speak during treatment and the patient cannot turn to face them.

🧠Mental health sessions

Psychiatry or psychotherapy consultations, where nuance and follow-up questions are central to the session.

🚑Emergency and urgent care

Pronto soccorso (emergency room) visits, where staff communicate rapidly in a noisy environment.

Performance

Most accurate and fastest models

Italian
95.5%

word accuracy

independent benchmark, 2025

< 200ms
you speak
captions

real-time captions

first word appears as you speak

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Captio AI in everyday use
Why Captio AI

Built for the conversations where every word matters

Captions as the doctor speaks

Words appear on screen while the doctor is still talking. You read the diagnosis, drug name, or follow-up instruction at the same moment it is said — not after they have moved on.

Medical terminology handled accurately

Drug names, procedure names, clinical terms. Captio AI handles the vocabulary of a real consultation — not just everyday speech.

Review the appointment after

Record the consultation and upload it to Audio Transcription. Get a full written record of everything said — instructions, dosages, referrals — to review at home and share with a carer if needed.

Works in any clinical setting

Consultation rooms, hospital wards, A&E, dental chairs, pharmacy counters. Place the phone near the speaker and Captio AI captions whoever is talking.

Any language

For foreign-language doctors, specialists abroad, or appointments through an interpreter. Live Translator captions and translates in real time so you follow your diagnosis in the language you understand best.

100% private

Medical conversations are among the most sensitive there are. Captio AI processes audio in real time and discards it immediately. Nothing is recorded, stored, or shared.

Italian

Why Italian is hard to understand

Geminate consonants invisible

  • Double consonants are an acoustic difference only
  • Italian distinguishes single and double (geminate) consonants — the difference between 'fatto' and 'fato', 'palla' and 'pala' — that changes word meaning. But geminates are encoded entirely in duration: the mouth holds a position for longer rather than moving differently. A deaf patient watching a doctor's lips cannot see the difference between a single and double consonant, yet the distinction may change the meaning of a medication instruction or a diagnosis.

Extreme dialect diversity

  • Italian dialects can sound like different languages
  • Italy's regional dialects — Venetian, Neapolitan, Sicilian, Milanese — are not merely accents but historically separate Italo-Romance languages, still present in daily speech. A doctor from Palermo speaks very differently from one in Venice or Bergamo. A deaf patient who has learned to read Standard Italian lips encounters entirely different lip patterns in the clinical speech of doctors from different regions.

Word boundary blur

  • Italian prosody runs words together
  • Italian intonation naturally merges adjacent vowels across word boundaries (syntactic doubling, raddoppiamento fonosintattico). In fast clinical speech, phrase boundaries disappear, and a lip-reading patient cannot reliably identify where one instruction ends and another begins. A dosage instruction delivered as a continuous stream is much harder to parse than the same words said deliberately.

Latin medical register

  • Clinical Italian uses Latin-origin terminology unfamiliar to lay speakers
  • Italian medical language is heavily Latin-derived and sounds different from everyday Italian. Terms like 'ipertensione', 'cardiopatia', 'gastropatia' use prefixes and suffixes from Latin medical tradition. A deaf patient reading everyday Italian lips must learn a different visual vocabulary for the clinical consultation.

Regional accent in clinical settings

  • Standard Italian is spoken differently across 20 regions
  • Even speakers who use grammatically standard Italian carry strong regional phonological features — a Neapolitan intonation contour, Venetian vowel qualities, Tuscan spirantization of intervocalic stops. In a country where many doctors are regionally trained and remain in their home region, a deaf patient encounters a different set of lip patterns depending on where in Italy they are.

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The Challenge

3.5 million Italians with hearing loss. A sign language recognised in law only in 2021.

Approximately 3.5 million Italians — about 6% of the population — live with some form of hearing loss, with around 70,000 profoundly deaf. Italian Sign Language (Lingua dei Segni Italiana, LIS) was legally recognised only in 2021, making Italy a relatively late adopter among European nations. The recognition did not automatically create interpreter provision in healthcare settings: Italian hospitals and clinics are not required to provide LIS interpreters, and the availability of communication support for deaf and hard of hearing patients in clinical encounters varies widely by region and institution.

During the COVID-19 pandemic, the Italian deaf community faced acute communication failures. A 2020 study published in Frontiers in Sociology found that deaf and hard of hearing people in Italian hospitals were left without consistent means of communication with doctors and staff — masks eliminated lip-reading, which many deaf Italians rely on as a primary communication strategy, and sign language interpreters were rarely available. The structural gaps the pandemic revealed had in fact existed for decades.

Telemedicine presented a partial opportunity: a 2024 study in PMC found that telemedicine services could improve access for hearing-impaired patients in Italy, particularly in areas with poor interpreter availability. But digital access to telemedicine remains unequal, and rural Italian patients — already distant from specialist services — face compounded disadvantages. For the 3.5 million Italians with hearing loss, navigating the Italian healthcare system without systematic communication support remains the daily norm.

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Privacy

What you hear stays with you.

Gone the moment it ends

Captio AI processes your audio in real time and discards it immediately. Nothing is recorded. Nothing is kept.

Not a product

Your conversations are not something Captio AI sells, shares, or monetizes — to anyone, for any reason.

Not used to train anything

What you say in a doctor's appointment or a job interview never ends up in a training dataset. Not ours. Not anyone else's.

100% PRIVATE

Private by default

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Reviews

People love Captio AI

"My medico di base speaks Milanese-accented Italian and types while talking. I was missing half of the consultation. Captio AI transcribes everything in real time — I read the diagnosis and the medication instructions without asking my husband to come with me."

Giulia Ferretti 🇮🇹
giulia.f***@gmail.com
Moderate bilateral hearing loss, Milan, Italy

"My specialist at the Policlinico uses dense medical Italian with Latin terms I don't recognise on the lips. Captio AI handles the clinical vocabulary. For the first time I understood a cardiology consultation without a interpreter."

Marco Esposito 🇮🇹
marco.e***@gmail.com
Profound congenital deafness, Naples, Italy

"The farmacista speaks fast and turns away to get the medicine. I could never hear the full dosage instructions. Now I hold Captio AI at the counter and read everything as she says it. No more guessing at how many tablets."

Francesca Romano 🇮🇹
francesca.r***@gmail.com
Age-related hearing loss, Rome, Italy

"The doctor in Venezia has a very strong Venetian accent. Standard Italian lip-reading didn't help me. Captio AI captured the accent without any problem. I understood my diabetes consultation for the first time without bringing anyone along."

Luca Bianchi 🇮🇹
luca.b***@gmail.com
Mild-to-moderate hearing loss, Venice, Italy

"My medico di base speaks Milanese-accented Italian and types while talking. I was missing half of the consultation. Captio AI transcribes everything in real time — I read the diagnosis and the medication instructions without asking my husband to come with me."

Giulia Ferretti 🇮🇹
giulia.f***@gmail.com
Moderate bilateral hearing loss, Milan, Italy

"My specialist at the Policlinico uses dense medical Italian with Latin terms I don't recognise on the lips. Captio AI handles the clinical vocabulary. For the first time I understood a cardiology consultation without a interpreter."

Marco Esposito 🇮🇹
marco.e***@gmail.com
Profound congenital deafness, Naples, Italy

"The farmacista speaks fast and turns away to get the medicine. I could never hear the full dosage instructions. Now I hold Captio AI at the counter and read everything as she says it. No more guessing at how many tablets."

Francesca Romano 🇮🇹
francesca.r***@gmail.com
Age-related hearing loss, Rome, Italy

"The doctor in Venezia has a very strong Venetian accent. Standard Italian lip-reading didn't help me. Captio AI captured the accent without any problem. I understood my diabetes consultation for the first time without bringing anyone along."

Luca Bianchi 🇮🇹
luca.b***@gmail.com
Mild-to-moderate hearing loss, Venice, Italy

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FAQ

Frequently asked questions

Understand your diagnosis in Italian.

Captio AI is free to start

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