Terms of Service

Last updated: July 31, 2026

These Terms of Service (“Terms”) govern your access to and use of the Captio iOS application and the captioai.app website (together, the “Service”). By using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. Who we are

The Service is provided by Nejc Dovžan Kukič, a sole proprietor established in Slovenia (“Captio”, “we”, “us”, or “our”). You can contact us at nejcdovzank@gmail.com.

2. The Service

Captio is an accessibility tool for deaf and hard of hearing people. It provides real-time live captions, live translation, transcription of audio you upload, and AI-generated summaries. Your audio is processed in real time and is not stored on our servers. Transcripts and summaries are stored on your device and synced to our secure cloud so they’re available across your devices; they are never used to train AI models. How we handle your data is described in our Privacy Policy.

3. Eligibility

You may use Captio if you can form a binding contract with us under the law of your country. If you are under the age of digital consent in your country (16 in some parts of the EU; 15 in Slovenia), you may use Captio only with the consent and involvement of a parent or guardian, who accepts these Terms on your behalf.

4. Your account

Some features require an account, which you can create using Sign in with Apple, Google, or by registering manually. You are responsible for the accuracy of the information you provide and for keeping your login credentials confidential. You are responsible for activity that occurs under your account. If you believe your account has been compromised, contact us promptly.

5. Your content

You keep all rights in the audio you capture or upload and in the transcripts and summaries produced from it (“Your Content”). You grant us only the limited permission needed to process Your Content in order to provide the Service to you — for example, transmitting your audio to our processing providers to generate captions or a transcript. We do not use Your Content for any other purpose, we do not sell it, and we do not use it to train AI models. Audio is deleted after processing and is not stored on our servers. Transcripts and summaries are stored on your device and synced to our cloud so you can access them across your devices; they are deleted when you delete them or delete your account.

6. Recording and consent

Laws about recording and captioning conversations differ from place to place. You are solely responsible for knowing and complying with the laws that apply to you, including giving any required notice to, and obtaining any required consent from, the people whose speech you caption, record, or upload. Captio is a tool; how you use it is your responsibility.

7. Accuracy — important

Captio uses automated speech recognition and AI, which are not perfect and can produce errors, omissions, or mistranslations. Captions, transcripts, translations, and summaries are provided for convenience and accessibility support only. Do not rely on them for emergency, medical, legal, financial, safety-critical, or other important decisions. Always confirm critical information through another means. We are not responsible for consequences arising from reliance on automatically generated text.

8. Acceptable use

You agree not to use the Service to:

• break any applicable law, or infringe anyone’s rights, including privacy and intellectual property rights;
• record or caption people without any consent required by law;
• interfere with, disrupt, or attempt to gain unauthorized access to the Service or its systems;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except where the law expressly permits it.

9. Plans and payment

Captio offers a free plan and a paid subscription (“Plus”). Paid subscriptions purchased in the iOS app are billed through the Apple App Store, and Apple is responsible for the payment. Prices are shown before you subscribe.

• Auto-renewal. Subscriptions renew automatically for the same period (monthly or yearly) until you cancel. Your Apple account is charged at the start of each period.
• Cancellation. You can cancel at any time in your Apple App Store account settings. Cancellation takes effect at the end of the current billing period.
• Refunds.Refunds for App Store purchases are handled by Apple in accordance with the App Store’s policies. Except where the law requires otherwise, fees are non-refundable.
• Price changes. We may change subscription prices; changes apply to future billing periods and we will give notice where required.

10. Third-party services

The Service relies on third-party providers (for example, speech-recognition and AI processing, authentication, payments, and hosting). Their availability and performance are outside our control, and your use of them may be subject to their own terms. We are not responsible for third-party services.

11. Intellectual property

The Service, including the Captio app, website, software, branding, and content we provide, is owned by us or our licensors and is protected by law. We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose under these Terms. You may not copy, sell, rent, sublicense, or create derivative works from the Service except as the law allows.

12. Feedback

If you send us suggestions or feedback about the Service, we may use them freely, without any obligation or compensation to you.

13. Disclaimer

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that the text it produces will be accurate or complete. This does not affect any rights you have under mandatory consumer-protection law that cannot be waived.

14. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, arising out of or relating to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

15. Indemnification

You agree to indemnify and hold us harmless from claims, losses, and expenses arising from your misuse of the Service, your violation of these Terms, or your violation of any law or the rights of a third party (including recording or captioning people without required consent).

16. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms or use the Service unlawfully. You can delete your account from within the app or by contacting us.

17. Changes to these Terms

We may update these Terms from time to time. The date at the top shows when they were last changed. If we make material changes, we will notify you where required, and your continued use of the Service after the changes take effect means you accept the updated Terms.

18. Governing law and jurisdiction

These Terms are governed by the laws of Slovenia, without regard to conflict-of-law rules. The courts of Slovenia have jurisdiction over any dispute arising from these Terms or the Service, except where mandatory consumer-protection law gives you the right to bring proceedings in your country of residence.

19. Contact

Questions about these Terms? Contact nejcdovzank@gmail.com.